Etté Athletica Frequently Asked Questions
WHAT ARE THE SHIPPING FEES AND DELIVER TIMES?
Shipping is free for all UK orders. The weights will be posted to you the next working day after you’ve ordered. They then tend to take around 3-4 working dates to be delivered within England. Scotland, Ireland and Wales may take up to 4 working days.
WILL CUSTOMERS BE CHARGED DUTIES AND TAXES?
VAT is included within the price.
WHERE DO YOU SHIP TO?
Currently we are focussing on the UK market but plan to extend shipping in the next few months. Please check back for more details.
IS SIGNATURE REQUIRED ON DELIVERY?
No. Parcelforce will attempt to re-deliver if you are not in.
WHAT COURIER DO YOU USE & HOW WILL THEY ARRIVE?
We mainly use Parcelforce. We have found them to be the strongest, yet most gentle, delivery option so far.
We post in thick tubes so that the weights are easier to carry. All our packaging (excluding the end caps) is recycled or recyclable. We use paper over plastic wherever possible.
HOW DO I OPEN THEM?
Whilst you’re clearly strong (and we love that!), not all packaging is. We trialled a number of options before we settled on tubes however ensuring that they get to you in one piece is key. Therefore, we make sure the packages are really secure and the end caps are properly fixed in place with heavy duty fastenings. When opening, please be careful.
DO YOU DO FULL SETS?
We do. We currently post these out as individual pairs to avoid using pallets which we find customers prefer.
DO YOU DO HEAVIER WEIGHTS THAN 10KG
We can take requests for heavier weights. These tend to have a waiting time of around 3 months. Please emails us separately - email@example.com.
DO YOU HAVE ANY OTHER PRODUCTS?
We are developing a few other products and will always release these on Instagram first so follow us there to be the first to know.
HOW LONG IS THE WAIT FOR WEIGHTS?
Everything we have in stock can be found HERE. Demand is high and we do sell out quickly but our aim is always to re-stock within 4-6 weeks. Please sign up to our waitlist if the item you wish to purchase is currently out of stock.
HOW WILL I KNOW WHEN MY WEIGHTS HAVE ARRIVED?
We will email you along with a link to purchase. Please ensure you provide your email address when you submit your request to the wait list as we will use the same email to message you.
CAN I GET MY WEIGHTS BY A SPECIFIC DATE?
Due to complicated production schedules to deliver this product, we cannot promise weights by a certain date.